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La Tierra Verde
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Terms and conditions
You can book your accommodation by sending an email with the dates that you have chosen.
After receiving your email, you will receive a booking confirmation within 24h with the total of the price.
Please note: only after we have received the deposit (see below), the booking is confirmed. By
paying the deposit you automatically agree with the Terms and Conditions as described here as well
as the house rules and dog rules (if applicable).
2. Renting period
The minimum renting period for the Cottage is 3 nights, and for the Casita and Studio 1 night.
The deposit is 50% of the total payment and should be transferred within 7 days of receiving the
booking confirmation. Your booking is then definitive.
The remaining payment should be done 6 weeks before the date of arrival.
In case of bookings within 6 weeks of arrival, the total payment should be done in once
immediately in order to make your booking definitive.
When payment of the deposit, the remaining payment or complete payment is not done within the
time limit you will receive a onetime reminder per email with a last due date. If the deposit, the
remaining payment or complete payment is not received on the due date, your booking will be
canceled. Any payments already received will not be reimbursed.
4. Refundable deposit
For the use of the Cottage we ask a refundable deposit of €150.00; for the Casita or Studio the
refundable deposit is €100.00. The refundable deposit will be paid with the first payment or initial
After your departure we will check if the apartment is in the same state as at your arrival. Possible
damage missing items or other costs (ex. extreme high electricity use) will be deducted from the
refundable deposit. The (remaining amount of) refundable deposit is transferred back to your
account within 14 days of departure.
We always evaluate very reasonable. Possible damage or irregularities are photographed and send to
you by email. In practice, we seldom had to deduct anything from the refundable deposit, our guest
have always treated the apartments and contents with care and respect.
5. Inventory check
Upon arrival, you should check the inventory list see if everything is complete, undamaged and
working properly. If there is no mention within 24h of any defects or shortcomings, we suppose
everything is in order and are the guests from that moment responsible for the inventory.
6. Number of persons
The maximum number of persons staying in the apartment (as mentioned in the booking
conformation) should not be exceeded, except in the case of mutual agreement beforehand, in which
case the rates can be adjusted.
It is not allowed to use the apartment for commercial use, or as party location, if this is not
discussed beforehand with the managers.
Subletting of the apartment is not allowed.
7. I.D. – Privacy:
Under Spanish law we are obliged to keep a customer base in which we have to attach a copy of
your valid ID (passport, ID card). Upon arrival we will make a copy of your ID.
Your personal data will always be treated confidential and in no way communicated to third parties
with the exception of the Spanish authorities (Agencia Tributaria)
Your dog or dogs are always welcome, but should be indicated on your booking mail. See also
"Rules when staying with dogs" on the website.
You should bring a dog blanket, basket or bench for your dog(s).
9. Bed linen, towels and kitchen towels
Bed linen, towels and kitchen towels are included.
Bedroom: pillows and pillow cases, sheets, duvet and duvet covers.
Kitchen: 2 tea towels, 2 kitchen towels and 1 cleaning cloth.
Bathroom: per person: 1 bath towel 2 towels and 1 wash cloth. The towels are not for use outside
the finca. We advise you to bring a beach towel or you can rent one from the manager for the use
outside the finca (swimming pools or lake beaches).
The use of water and electricity (within the norm of 10 kWH) is included in the price. In the Casita
and Studio there is no gas available and are costs for gas not applicable.
With extensive use of water and/or electricity we will charge an additional amount according to the
Heating: For the wood stove you will find a fire wood basket in the apartment. Additional fire wood
is provided free (within normal limits). Fire starters and kindling are not included.
Electric heaters are present in all apartments during the winter season.
11. Tourist tax
The tourist tax is included in the price.
Before departing the apartment should be tidy and clean (swept fridge and rubbish bin empty, dishes
done etc). The cost for end cleaning are included in the price.
When your stay extends over 1 week, your apartment will be cleaned weekly, and bed linen, towels
and kitchen towels will be replaced.
If you have complains about the accommodation during your stay, we'll ask you to discuss this with
the management. All complains are taken seriously and La Tierra Verde will try to solve the
problem(s) to your satisfaction. If the problem cannot be solved on short notice and your holiday
enjoyment is at risk, we shall consider a compensation.
Complains filed after or at the end of your stay can never be claimed.
During the renting period, the occupant is responsible for the apartment and all its contents and
should be insured against liability for third parties. La Tierra Verde accepts no liability or
responsibility for damage and inconveniences in whatever form and from any cause whatsoever, for
occupants and others who are in or near the rented house.
When you cancel your booking or with early departure we will not refund your payment (with the
exception of the refundable deposit, see number 4 above). We recommend to take a cancellation
© La Tierra Verde
10 feb 2016